Part-Time Consumer Services Rep

Package Description

Overall Responsibility

To provide an exceptional consumer experience with each interaction, efficiently and accurately, while positively contributing to our company in a contact center team environment.

**Flex-Schedule & Hours - up to 20 hours per week between 9AM - 6PM.  No Work-From-Home**

Key Task and Responsibilities

  • Consistently provides superior customer service by phone and email.
  • Accurately provides resolutions to difficult situations and seeks resolution in the interest of the consumer and company.
  • Listens attentively and empathetically to our consumers.
  • Responds in a clear, concise, and accurate manner to consumer questions or requests regarding products, parts, instructions, installation, and use of the product.
  • Asks appropriate questions and gathers information to make informed decisions to offer the best solutions to our consumers. 
  • Documents consumer data and enters orders accurately and thoroughly in the system
  • Advises consumers on product revisions or safety campaigns.
  • Takes initiative to continually seek out additional product and process updates to enhance overall job-related knowledge.
  • Participates in training programs relative to industry and position.
  • Assist in maintaining warranty/registration database
  • Other duties as required.

Skills and Attributes

  • Ability to multi-task in a fast-paced, dynamic environment. 
  • Ability to maintain calm demeanor in emotionally charged situations. 
  • Must be able to talk consumers through multi-step operations in a clear, concise manner.
  • Ability to work a flexible schedule with adequate notice. 
  • Must be proficient in Microsoft Word, Excel, & Outlook.
  • Must be able to learn and quickly understand new systems. 
  • Operates with the highest ethics and character in all areas to support our consumers, the team, and the company.

Experience Required

  • Exceptional customer service experience in a contact center environment. 
  • Experience handling difficult situations over the phone and/or by email.
  • Proven ability to manage multiple systems and processes simultaneously

Britax Romer

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