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Customer Service Partner

Package Description

Main purpose of role:

To provide general support to our customers: product support, after sales service, placing orders

Key Accountabilities and Responsibilities:

  • Being the first point of contact for our customers and responding to their queries, via:

Email

Telephone

Social Media

LiveChat

  • Giving general support to our customers on our products and providing after sales service
  • Working with Microsoft Dynamics AX, Microsoft Teams, CRM system, Social Media platforms
  • Accurately inputting orders
  • Tracking deliveries
  • Working closely with other internal departments: Sales, Marketing, Warehouse & logistics and technical teams on more complex issues or in cases where further assistance is required to achieve an outcome for the customer.
  • Maintain excellent product knowledge of existing and new products.

Educational Qualifications Required

  • Good standard level of general education
  • Ability to speak a European language an advantage but not essential

Previous Job Experience Required:

  • Providing a great level of general Customer Service tasks
  • Comfortable using various customer, stock & communication systems

Key Skills and Personal Qualities Required:

  • Strong people skills
  • Customer service background
  • Organisation and time management skills
  • Ability to work in a fast paced environment with ever changing priorities.
  • Computer literacy including
  • Good communication skills - verbal and written
  • Listening skills
  • Problem analysis and problem-solving
  • Attention to detail and accuracy
  • Has empathy for the customers situation
  • A strong desire to provide high quality customer experience.
  • Being driven and positive
  • Being professional and flexible
  • Patience and the ability to remain calm and positive
  • Ability to learn about different products including the technical details

 

Britax Romer

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